Shipping policy
Shipping Policy
At Velina Boutique Wien, we are committed to delivering your order quickly and securely.
📦 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped immediately.
🌍 Shipping Time
We proudly ship across Austria and Europe.
- Estimated Delivery Time: 7–12 business days
- Delivery times may vary depending on your location and external factors such as customs or courier delays.
💸 Shipping Cost
We offer FREE shipping on all orders — no minimum purchase required.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to follow your package in real time.
⚠️ Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:
- High demand periods
- Customs processing
- Courier issues
We appreciate your patience and understanding.
📦 Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
📩 Contact Us
If you have any questions about your order or shipping, feel free to contact us: